On Monday, India’s second-largest trading platform faced a technical glitch in the morning which was resolved at noon. The traders faced multiple challenges, from not being able to place orders or closing existing positions. This inconvenience faced by users made them demand compensation on social media.
Zerodha apologizing to its users and said, “Due to a connectivity issue, some of our users were intermittently facing issues with order placement on Kite. Now, this issue is resolved. We regret the inconvenience caused”. 
Zerodha’s Technical Glitches
In 2023 alone, Zerodha experienced at least eight technical glitches with varying problems like login on the Kite app, display of position, and order and order placement issues. This is the third incident in many months, the first one was reported in November 2023, where users were unable to see their executed orders. The second one was in December and the third on this Monday.
After facing criticism on social media, Zerodha co-founder and CEO, Nithin Kamath said it’s impossible for companies like theirs to not face technical glitches as they cater to a large user base and the business, the stock market, is time-sensitive. He assured his clients that they had made significant changes over the years to minimize technical glitches or any potential problems.
“The exchange data indicates that we have the least complaints among the top brokers as a percentage of our active customers at the exchanges. All that said, minimizing the probability of any issues is always at the absolute top of our list of priorities,” He added. 
Technical Glitch in similar platform – Groww
Last week, Groww (broking platform) got hit by a technical glitch on its trading app. Its founder Lalit Keshre said such technical issues have happened in their industry in the past also they have faced such issues and it hurts.
As per NSE data, In December, Groww was India’s largest broker with 76 million active clients, Zerodha was second with 67.3 million clients and Angle One was the third largest. Groww and Zerodha control 1/3rd of the market share and Angle One owns 14.8 percent of the market share.
Users response
The user started complaining about the inconvenience on social media soon after the technical glitch. The hashtag #Zerodha started trending on X, followed by some memes. 
